At Reecon Footwear, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Return Policy outlines the steps you can take to return or exchange your items.
Return Policy
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Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unused, and in their original condition with all tags and packaging intact.
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Non-Returnable Items:
- Certain items such as final sale products, gift cards, and personalized or custom-made products are not eligible for return.
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Return Process:
- To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send back your items.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Policy
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Inspection:
- Once we receive your returned items, they will be inspected to ensure they meet the eligibility criteria.
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Processing Time:
- If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
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Partial Refunds:
- Partial refunds may be granted for items that are returned in a condition that does not meet our return standards (e.g., damaged packaging, signs of wear).
Exchange Policy
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Eligibility:
- Items eligible for return can also be exchanged for a different size, color, or style within 30 days of delivery.
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Process:
- To request an exchange, contact our customer service team with your order number and details of the item you wish to exchange.
- Follow the return process outlined above to send back the original item.
- Once we receive and inspect the returned item, we will ship the replacement item to you.
Defective or Incorrect Items
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Reporting Issues:
- If you receive a defective or incorrect item, please contact us within 7 days of delivery.
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Resolution:
- We will provide a prepaid shipping label for the return and either send a replacement item or issue a full refund, including original shipping costs.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team at:
- Email: hatimtaee786@gmail.com
- Phone: +91 9911162786 , +91 9311162786
- Address:J-2812, DSIIDC INDUSTRIAL AREA NARELA DELHI -110040
Thank you for shopping with Reecon Footwear. We value your business and are committed to providing a positive shopping experience.
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